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Friday, October 6
 

10:00am

Seeing is Believing, The Power of Concept Art.

There is a good reason to use concept art to help inspire your team or even yourself to plan ahead for the visual impact your games will have on your audiences. Just adding some visual design could motivate people to engage in your content even before you have that content completely made!


Speakers
avatar for Anthony Jones

Anthony Jones

Anthony has worked in the game industry as a concept artist since 2007. His work experience includes studios like Blizzard, Sony Santa Monica, 20th Century Fox, Paramount Pictures, Insomniac Games, Hasbro, Wizards of the Coast, and more. Anthony decided to share his experience and... Read More →


Friday October 6, 2017 10:00am - 10:50am
((MAIN)) Araki Education Center

10:00am

Fireside Chat with Jenova Chen and Vincent Diamante
Join us for a conversation with Jenova Chen and Vincent Diamante, of thatgamecompany - creators of Flow, Flower, Journey, and the upcoming Sky.  Moderated by John Hight.

Moderators
avatar for John Hight

John Hight

John Hight – Production Director, Blizzard Entertainment.  In 1991, John built his first game, Battleship, for the Philips CDi player. Since that time he has worked on over 40 games.  He currently oversees the development of Word of Warcraft for Blizzard. He previously served... Read More →

Speakers
avatar for Jenova Chen

Jenova Chen

Jenova Chen is the designer of the award-winning games Cloud, flOw, Flower and Journey at thatgamecompany, an independent game studio recognized for creating timeless interactive entertainment that inspires and connects people worldwide.   After earning a bachelor's degree for computer... Read More →
avatar for Vincent Diamante

Vincent Diamante

As thatgamecompany’s Audio Director, Vincent Diamante oversees the music direction, composition and sound design of the studio’s next project.  Fans of Flower and Cloud will instantly recognize his award-winning work from his early collaborations as the music composer for both... Read More →
avatar for John Hight

John Hight

John Hight – Production Director, Blizzard Entertainment.  In 1991, John built his first game, Battleship, for the Philips CDi player. Since that time he has worked on over 40 games.  He currently oversees the development of Word of Warcraft for Blizzard. He previously served... Read More →


Friday October 6, 2017 10:00am - 11:00am
((ANNEX)) Democracy Forum Theater

11:00am

Fall In Love With Game Development Again
This talk is about injecting the love and pleasure back into every part of our job. When is the last time you tap-danced to work, mumbling “I’m Walking On Sunshine” and smiling at nature? Whenever your job feels like work, it’s an opportunity for realignment and bringing back the looooove into what you do. “I want the fun!” you bellow, “I want to love every part of my job!” Yes! I love your verve.

I’ve spent the last few years experimenting with a wide variety of actionable strategies and practices in sights of making my professional (and personal) life as rich and fulfilling as possible. In this talk, I’ll talk about these practices, what worked, what didn’t, what I still do today, and why. For example, weekly reflections and kickoffs, and my mandatory 30-second dance breaks 3 times every day. There are two primary takeaways: 1) Give attendees a toolbox of enjoyable, low-commitment strategies to try out at home to increase their happiness and productivity, and 2) Empower attendees to define their happiness goals with intention and take more control of their lives. We’ll also have a discussion about our own personal struggles and strategies and learn from each other’s wisdom and mistakes.

Addressing mental health has a bit of a social stigma, which is unfortunate because of the invaluable benefits discussions about mental health provide us. The more we discuss mental health, the more in control of our minds and lives we become.

We all deserve to love what we do every day, and it’s *always* a good time to fall back in love with what we do.

Speakers
avatar for Brett Taylor

Brett Taylor

Brett Taylor is the founder and solo dev of My Dog Zorro. Brett and Zorro most recently released Linelight (linelightgame.com) and are finishing up its port to iOS and Android (as of July 2017)! Brett’s been designing and programming games since 2007; he previously worked as a rapid... Read More →


Friday October 6, 2017 11:00am - 11:50am
((MAIN)) Nerio Education

11:00am

Speeding Up Your 3D Pipeline with Procedural Modeling
Houdini is well known for it's awesome VFX tools, but a lot of people don't know that Houdini also contains tools for modelling. In this presentation you will learn the basics of procedural modeling using Houdini and Houdini Engine to create game assets for Unity. The main goal is to increase your art quality while also reducing your production time.

Speakers
avatar for Luis

Luis "Lune" Garcia

Luis Garcia (also known as “Lune”) is a 3D artist and indie game developer at his own studio, Feline Arts, in Mexico. Lune is currently working on his 3D platformer game, Suki & the Shadow Klaw, for Playstation 4, Xbox One, Playstation Vita and PC. | | Full bio available on the... Read More →


Friday October 6, 2017 11:00am - 11:50am
((MAIN)) Araki Education Center

11:00am

ThinkIndie: Games and Politics: Where Do We Stand? (Town Hall and Panel)
Even when they seem to be "just for fun," games can never be separated from culture; they shape and are shaped by the society around us. For this reason, games are also political. Today, in our current moment of political turbulence, it has never been more important for game makers and game players alike to confront the hard questions about the relationship between games, play, power, activism, and oppression. 

In this session, a diverse group of game designers and academics will explore some of these questions. How should games engage with politics? For those who are committed to social justice, what are the challenges to making games in the current political regime? Can games be a force for social change? How do we overcome resistance to political engagement within games culture and encourage others to explore the medium's full political potential? 
The speaker panel will be followed by an open community Q&A and discussion. Those interested in continuing the conversation are also encouraged to attend the afternoon breakout session, Games and Politics: Taking Action.

Moderators
avatar for Lishan AZ

Lishan AZ

Lishan AZ is a game designer and writer who creates experiences that blend digital and non-digital play while inviting players to collaborate in shared spaces. Her work explores Black women's resistance, identity and historical perspectives. Lishan's M.F.A. thesis, Tracking Ida... Read More →
avatar for Jane Pinckard

Jane Pinckard

Associate Professor, University of Southern California
Jane Pinckard is Associate Professor of the Practice of Cinematic Arts in the Interactive Media and Games division of the School of Cinematic Arts at the University of Southern California. She is a writer, critic, and educator who has studied the culture of video games for fifteen... Read More →
avatar for Bonnie Ruberg

Bonnie Ruberg

Bonnie Ruberg, Ph.D. is an assistant professor of digital media and games in the Department of Informatics at the University of California, Irvine. From 2015 - 2017, they served as a Provost's Postdoctoral Scholar at the University of Southern California in the Interactive Media and... Read More →
avatar for Aaron Trammell

Aaron Trammell

Aaron Trammell is an assistant professor in the Department of Informatics at UC Irvine. He received his Ph.D. from the School of Communication and Information at Rutgers in 2015 and spent a year at the Annenberg School of Communication at USC as a postdoctoral researcher. Aaron’s... Read More →
avatar for Jeff Watson

Jeff Watson

Jeff Watson, Ph.D. (@remotedevice) is an Assistant Professor of Interactive Media and Games at the University of Southern California School of Cinematic Arts, and a director of the Situation Lab (@sitlab).
avatar for Emilia Yang

Emilia Yang

PhD Student Interdisciplinary Media Arts and Prac, USC Media Arts & Practice PhD Program
Emilia Yang is an activist, artist, and militant researcher. Her work has been interconnected with digital communications, performance, and public art. Her research focuses on participatory culture and its relationship to media, arts, and design. Yang is currently pursuing a PhD in... Read More →

Friday October 6, 2017 11:00am - 12:30pm
((ANNEX)) Democracy Forum Theater

12:00pm

How to Build a Board Game Community
Everyone loves board games - some just don't know it until you bring them in. The committee from the CUDO Plays Board Game Design Competition are here to share their experience running a 6-month long community-driven design competition! For 4 years, they've worked on inspiring a board game and board game design centered community. Learn about how to plan and run board game events, market towards a growing community, partner with local businesses, and encourage inclusiveness in your community!

Speakers
KB

Kaity Bequette

Kaity Bequette is an IT professional at the University of Illinois. After designing her first game, she joined the CUDO Plays committee to improve the outreach of the program. As co-chair since Season Four, she has been instrumental in starting CUDO Plays Academy, a program for education... Read More →
avatar for Jessica Chu

Jessica Chu

Jess Chu is a game designer and writer, and co-designs games with Katie! Sometimes she daydreams of becoming a Big Time Video Game Star. Currently she is very into winning the heck out of crane games. Her online presence remains an enigma. | | Full bio available on the Official ... Read More →
KK

Katie Khau

Katie Khau is a game designer and artist specializing in cute art and cuter games! Among her game designs are Heifer Heist, an IndieCade 2014 Finalist, and Windup War. She has also done art for DemocraSea, an IndieCade 2016 Tabletop Select! Check her portfolio out at katiekhau.com... Read More →
TK

Tim Kuehlhorn

Tim Kuehlhorn is a lifelong gamer and software developer. He has shared his enthusiasm for technical creativity by coaching a middle school LEGO robotics team, co-founding a university tabletop gaming club, and organizing networking events to encourage stronger faculty-student interaction... Read More →


Friday October 6, 2017 12:00pm - 12:50pm
((MAIN)) Araki Education Center

12:00pm

Maximizing the Benefits of Exercising Your Improv Abilities on Game Pipelines
Ever wondered how improv might benefit you and your team in your game dev pipeline? I will show how any team can take on improv exercises that support how teams manage, innovate, design and collaborate. A mix of spoken words and activities, in this playshop you’ll identify when and where your improv abilities pop up, link them to team competencies and learn how to improve team performance through targeted exercises. 

Speakers
avatar for Dr. Patrick Pennefather

Dr. Patrick Pennefather

Faculty, Master of Digital Media Program
A former clown on over 1500 shows, piano improviser and composer, Dr. P has taught improvisation to digital media geeks at the Master of Digital Media Program where he also supervises and mentors client-based digital media projects. Microsoft Game Studios, EA, and countless indies have also benefited from targeted exercises to improve agility, scrum, pitching, retrospectives, bad ideas, user-centered design practices, and prototyping... Read More →


Friday October 6, 2017 12:00pm - 12:50pm
((MAIN)) Nerio Education

1:00pm

How Small Teams Do Big Things in Indie Gaming
Some of the most successful indie titles have been made by impossibly small teams. Learn from this panel of talented indie game developers how they were able to break through to deliver high production value projects with limited resources. The panel will uncover best practices in production and marketing to deliver indie titles that generate buzz and make an impact. 

With Moderator David Stelzer, Epic Games Unreal Engine Licensing; former CAA Video Game Guy, IGDA Board Member @dstelzeresq
and 
Panel Speakers Koriel-White Lotus Interactive, Timothy Rapp High Horse Entertainment and Cory Strassburger, Co Founder Kite and Lightning

Moderators
avatar for David Stelzer

David Stelzer

­­­­­­­­­­­­­­­­­David Stelzer has been working in business development and licensing for Epic Games to help developers and businesses throughout the Americas and Australia make amazing projects with Epic’s Unreal Engine since 2015. Before coming to Epic, David... Read More →

Speakers
avatar for Timothy Rapp

Timothy Rapp

High Horse Entertainment
Timothy Rapp joined Activision in 2006 as an online gameplay engineer working for the Tony Hawk, Guitar Hero, and Call of Duty franchises.  Ten years later, he joined forces with former colleague Jay Mattis to form High Horse Entertainment, an independent studio focused on PvP-centric... Read More →
avatar for Cory Strassburger

Cory Strassburger

Co-Founder and visionary Creative Director of Kite and Lightning, Cory Strassburger is a two- time Emmy award-winning visual artist whose recent work earned him a Gold Lion at Cannes for the innovative Viv Magazine motion title and interactive spread. Since establishing Kite and Lightning... Read More →
avatar for Koriel White

Koriel White

Lotus Interactive
Koriel is a sci-fi and fantasy-loving, martial arts-training, anime nerd who spends her free time indulging in the delights of movies, TV shows and games with her friends and family, as well as working on whatever her next cosplay is for an upcoming convention. She collects swords... Read More →


Friday October 6, 2017 1:00pm - 1:50pm
((ANNEX)) Democracy Forum Theater

1:00pm

ThinkIndie: Games and Politics: Taking Action (breakout group)
In this informal, workshop-style session, IndieCade community members are invited to join the speakers from the "Games and Politics: Where Do We Stand?" town hall in thinking through concrete ways that we can take political action through games and play. What opportunities are there for activism through the development and study of games? How can we come together as games professionals and players to support social justice?

Moderators
avatar for Lishan AZ

Lishan AZ

Lishan AZ is a game designer and writer who creates experiences that blend digital and non-digital play while inviting players to collaborate in shared spaces. Her work explores Black women's resistance, identity and historical perspectives. Lishan's M.F.A. thesis, Tracking Ida... Read More →
avatar for Jane Pinckard

Jane Pinckard

Associate Professor, University of Southern California
Jane Pinckard is Associate Professor of the Practice of Cinematic Arts in the Interactive Media and Games division of the School of Cinematic Arts at the University of Southern California. She is a writer, critic, and educator who has studied the culture of video games for fifteen... Read More →
avatar for Aaron Trammell

Aaron Trammell

Aaron Trammell is an assistant professor in the Department of Informatics at UC Irvine. He received his Ph.D. from the School of Communication and Information at Rutgers in 2015 and spent a year at the Annenberg School of Communication at USC as a postdoctoral researcher. Aaron’s... Read More →
avatar for Emilia Yang

Emilia Yang

PhD Student Interdisciplinary Media Arts and Prac, USC Media Arts & Practice PhD Program
Emilia Yang is an activist, artist, and militant researcher. Her work has been interconnected with digital communications, performance, and public art. Her research focuses on participatory culture and its relationship to media, arts, and design. Yang is currently pursuing a PhD in... Read More →

Speakers
avatar for Bonnie Ruberg

Bonnie Ruberg

Bonnie Ruberg, Ph.D. is an assistant professor of digital media and games in the Department of Informatics at the University of California, Irvine. From 2015 - 2017, they served as a Provost's Postdoctoral Scholar at the University of Southern California in the Interactive Media and... Read More →


Friday October 6, 2017 1:00pm - 1:50pm
((MAIN)) Araki Education Center

1:00pm

Want to Start a Game Company? Business Formation, IP Strategy, and Game Contracts
Confused about which business type is right for you?  Wondering what you can do to protect your IP?  Looking at a publising contract and thinking about whether your royalty structure is right, or what warranties and indemnities really mean to you? These questions and more will be answered during this presentation by two working, experienced video game lawyers. 

Speakers
avatar for Jonathan Pearce

Jonathan Pearce

Mr. Pearce counsels clients on intellectual property matters related to interactive entertainment, virtual reality, mobile gaming, social networking, digital video systems, satellite systems, multi-function printing devices and consumer products ranging from hand-held spray bottles... Read More →
avatar for Dan Lee Rogers

Dan Lee Rogers

For twenty-five years, Dan Lee Rogers has worked with leading video game companies and participated in the development of more than a dozen million unit-selling video games. As an attorney, he has advised and negotiated with interactive game publishers, independent developers, and... Read More →


Friday October 6, 2017 1:00pm - 1:50pm
((MAIN)) Nerio Education

2:00pm

Intentionally Funny: Crafting Comedic Moments in Video Games
When it comes to comedy, timing is...everything. So what does that mean for a medium where the element of timing is controlled almost entirely by the audience?
Drawing upon lessons learned while designing the narrative and dialogue for the 2017 point-and-click adventure game, “The Low Road”, this talk will focus on the unique challenges that arise from creating a comedy driven video game.
We’ll begin by looking at the reasons for the diminished role comedy has had in the gaming industry since the early 2000s, and the obstacles that increased player agency has had on the ability to deliver comedy in gameplay.
Next, we’ll examine how the pattern-based systems which are essential to effective gameplay can be anathema to comedy and we’ll discuss ways to create moments of genuine surprise for your player (while avoiding a frustrated rage-quit).
Lastly, we’ll discuss the tendency to treat comedy as a liability when dealing with intricate world-building while suggesting approaches in perspective which allow for humor as a device to enrich and ground a world, rather than undermine it.

Speakers
avatar for Leif Oleson-Cormack

Leif Oleson-Cormack

The lead narrative designer for XGen Studios, Leif Oleson-Cormack is a comedian and playwright based in New York. His play, "Dead Peasants" was the 2012 winner of the Samuel French Canadian Playwrights Award and is currently published by the company. His previously produced work includes... Read More →


Friday October 6, 2017 2:00pm - 2:30pm
((MAIN)) Nerio Education

2:00pm

The Art of Independent Games: Our Past, Present & Future
This last decade has been an amazing time of growth and change for the Independent Games movement. In this talk Robin will talk about how the practice of artistic, expressive game development emerged, grew into a thriving community - and the opportunities we have looking to the future. 

Speakers
avatar for Robin Hunicke

Robin Hunicke

Robin Hunicke is a Game Designer and Co-Founder at Funomena​, working on the VR title Luna, ​the AR title ​WOORLD and ​the PC/Console title ​Wattam. ​She has been designing and making games for over 12 years (Journey, Boom Blox, MySims, The Sims 2). An outspoken advocate... Read More →


Friday October 6, 2017 2:00pm - 2:50pm
((ANNEX)) Democracy Forum Theater

3:00pm

Farewell, Xbox Live Indie Games, 2008-2017: A Retrospective.
The 2008 launch of Xbox Live Indie Games (initially 'Community Games') represented a major step in the democratization of access to the console gaming audience. For the first time, individual creators had a route to getting their homebrew games onto the leading games console. How did this come about and who benefited the most? What were the stand-out games and where did the leading creators move on to? As Microsoft prepares to shut down the platform once and for all, this panel explores the highs and lows of the XBLIG ecosystem from its rocky beginnings through to maturity and conclusion.

Speakers
avatar for Nathan Fouts

Nathan Fouts

Starting in 1998 as designer and programmer on games including Resistance: Fall of Man and POSTAL 2, Nathan Fouts moved to full-time indie in 2007 founding Mommy’s Best Games. His games Shoot 1UP, Serious Sam DD XLL, and more have gibbed the hearts of fans and critics with their... Read More →
avatar for Kellee Santiago

Kellee Santiago

As President and Co-Founder of thatgamecompany from 2006-2012, Kellee Santiago developed one of the most prominent brands in independent and innovative game development, pushing the communicative possibilities of video games as a medium. She later took a position as Head of Developer... Read More →
avatar for Ian Stocker

Ian Stocker

Ian has been working in the video games industry since 2002, starting out as a contract musician and sound designer specializing in handheld Nintendo platforms. He has worked on audio for over 40 GBA and DS titles, including The Sims, Lord of the Rings, Harry Potter, and Spore. In... Read More →
avatar for Thomas Stone

Thomas Stone

I started DigitalDNA Games in 2009 after 15 years in the AAA games industry. I became aware of Xbox Live Indie Games when I was frustrated with my then current job, and I thought it would be a fun and creative distraction. My very first submission, an interactive screen saver named... Read More →


Friday October 6, 2017 3:00pm - 3:50pm
((ANNEX)) Democracy Forum Theater

3:00pm

Game Design Microtalks
A series of microtalks focusing on aspects of game design you might not have considered.

Beyond Fluff and Crunch: How Game Mechanics Can Increase Immersion Without Affecting Game States
Sharang Biwas 

Choreographic Thinking and Designing Games
Boris Willis

Language and Games
Kathryn Hymes and Hakan Seyalioglu

Serious Advice for Designing Fun and Effective Serious Games
Tim Handley

Speakers
avatar for Sharang Biswas

Sharang Biswas

Sharang is a writer, artist and game designer with a particular interest in roleplaying games and interactive performance. He has created and shown such work at the Metropolitan Museum of Art, the Museum of the Moving Image, the Denny Gallery in Manhattan, and Pioneer Works and the... Read More →
avatar for Tim Handley

Tim Handley

Scientist, educator, gamer, and game designer. Tim has degrees in both physics and ecology. He has worked as a member of technical staff at NASA’s Jet Propulsion Laboratory, and as an ecologist at the National Park Service. As founder and chief everything officer at Mindful Mammoth... Read More →
avatar for Kathryn Hymes

Kathryn Hymes

Kathryn Hymes is 50% of the indie studio Thorny Games, where she makes games about language and cryptography. In her designs, Kathryn wants to tell stories in unorthodox, original settings from voices that may have otherwise been unheard. Full of math and computational linguistics... Read More →
avatar for Hakan Seyalioglu

Hakan Seyalioglu

Hakan Seyalioglu is the other 50% of Thorny Games, an independent design studio of larps and RPGs that tells new and unconventional stories. In his design, he’s deeply explored what language means for us culturally and emotionally, and how it can be an engaging mechanic for play... Read More →
avatar for Boris Willis

Boris Willis

Boris Willis is the founder of Black Russian Games, Chief Artistic Officer of Boris Willis Moves and an Associate Professor of Experimental Game Design at George Maso University. He has performed with Liz Lerman/Dance Exchange, Jacob’s Pillow’s Men Dancers and Streb. He has created... Read More →


Friday October 6, 2017 3:00pm - 3:50pm
((MAIN)) Nerio Education

3:00pm

Mental Illness and Videogames
This talk will discuss representations of mental illness in videogames and the rhetoric used in the media to describe the relationship between mental illness and videogames, and then detail the way in which designers can tactfully and affectively use games to explore personal experiences, emotions, and politics of debility.

Speakers
avatar for Kara Stone

Kara Stone

Kara Stone is an artist and scholar interested in the affective and gendered experiences of mental illness, wellness, and healing as it relates to art production, videogames, and traditional crafting. Her artwork has been featured in The Atlantic, Wired, and Vice. She is a member... Read More →


Friday October 6, 2017 3:00pm - 3:50pm
((MAIN)) Araki Education Center

4:00pm

10 Lessons From Making 100 Games in 5 Years

What can we learn from long-term rapid game development? Say, making 100 games in 5 years? This talk highlights 10 lessons (and a few tricks) gained from exactly that. With some deep-rooted adages that persisted, some that evolved throughout the challenge, and a few fresh ones gleaned at the end, this 100 game tapestry holds plenty of game-making material to draw from.

Over the past 5 years, James Earl Cox III worked towards a goal: make 100 games. As of June 2017, the challenge was complete; a half-decade journey that led around the world, landed him in Forbes 30 Under 30, produced award-winning games, and caused and remedied burnout. All the positive and negative aspects of this experience offer a lot to sort through. Here, we’ll condense 5 years of game-making effort into 10 compact lessons.


Speakers
avatar for James Earl Cox III

James Earl Cox III

Forbes 30 Under 30 Class of 2017, James Earl Cox III completed a self-set challenge of making 100 games in 5 years. Co-founder of Seemingly Pointless, he holds a masters degree from the University of Southern California in Interactive Media and Game Design and is a Miami University... Read More →


Friday October 6, 2017 4:00pm - 4:50pm
((ANNEX)) Democracy Forum Theater

4:00pm

Life after Premium Sales
You’ve successfully launched your game. You got great sales numbers on Steam (hopefully). A few months pass, and your game goes on sale, so you get a boost of revenue. You decide to include your game in a bundle. Great, a quick infusion of cash there! But what’s next? You want to work on your new game and you’re shopping it around, but you’ve still got an amazing game on your hands and you’ve exhausted most of the typical revenue options for it. And, in the meantime you need to keep the internet on at your studio. What now?

Enter Jump.

Jump’s on-demand subscription service brings a new revenue avenue for your games that did not exist before. Jump helps to maximize the total revenue for the lifecycle of your game. How does that happen?

Please join Anthony Palma, CEO of Jump, and Cade Peterson, VP of Content and Community, for this session where the two will explain how the subscription model works and how every type of game has a home on Jump.

Speakers
avatar for Anthony Palma

Anthony Palma

Anthony Palma is the founder and CEO of Jump. Before Jump was a game subscription service, the company was actually founded by Anthony in 2012 as Kermdinger Studios, an indie game development studio that worked on a game called Stunt Runner, which now (finally) lives on Jump. Anthony... Read More →
avatar for Cade Peterson

Cade Peterson

Cade Peterson is gaming industry veteran, having established Moderation Services for PlayStation (North America) before moving into Community Management and having established the best practices there for Sony. Prior to that, he helped improve all aspects of the iTunes Store customer... Read More →


Friday October 6, 2017 4:00pm - 4:50pm
((MAIN)) Nerio Education

4:00pm

Why Cultural Diversity Makes for Better Games
People of different races and cultures share their thoughts on why having different upbringings and world outlooks can have great impact on games and art. Moreover, what steps need to be taken in the games industry to not only be more inclusive of these diverse views but embrace them? What concrete advantages can be gain by actively seeking diverse team members?

Speakers
avatar for Micah Jackson

Micah Jackson

Micah has over 15 years experience working in the games industry. His career began at Atari/Infogrames and from there he worked at AOL, Yahoo and Disney Interactive. He started his own indie studio in 2012 and is working on a PC title. | | Full bio available on the Official Indi... Read More →
avatar for Kwaku Wynn

Kwaku Wynn

Kwaku Wynn is a Digital Media Artist/Designer and Mobile App Developer who designs, develops and creates various products such as Music, Games, Apps, etc.   With his company, PIOSystems (currently in ‘Start-Up’ phase), Kwaku is combining his knowledge and expertise from various... Read More →


Friday October 6, 2017 4:00pm - 4:50pm
((MAIN)) Araki Education Center

5:00pm

Turning Upset Customers into Super-Fans: Honest Customer Support for Game Devs
After a game’s launch, customer support is often viewed by developers as an annoying source of frustration that just grows worse with a game’s popularity. In this session, attendees will learn how to flip this idea on its head -- exploring how practicing honest, empathetic customer support turns support requests into valuable moments of community growth.

Attendees will:

- Closely examine how the language and tone used in response to requests can cause or resolve misunderstandings and frustration, and learn how to avoid making these mistakes.
- Hear real support war stories from the Steam early access launch of Clone Drone in the Danger Zone, including a peek inside our “trophy room” of the most heartwarming notes from now-happy customers.
- Learn how to coordinate support responses on teams of any size, without eating up your limited time and attention.
- Discover what self-serve support options and documentation to offer your players, so the overall volume of support requests decreases without sacrificing the quality of player experience.
- Consider how release planning and communication can help ameliorate player concerns.
- Review available technical solutions to common problems plaguing games with a high volume of support requests -- how to figure out exactly how common a given crash is, and how to diagnose issues you can’t reproduce yet.
- Finally answer the question, “how should we respond to negative reviews, if at all?”

Speakers
avatar for Brian Jordan

Brian Jordan

Brian Jordan is an indie game developer currently working on Clone Drone in the Danger Zone. Previously at Code.org, Brian lead development of the Minecraft Hour of Code, which has since reached over 30 million students worldwide. At PopCap Games, Brian developed games and prototypes... Read More →


Friday October 6, 2017 5:00pm - 5:50pm
((MAIN)) Nerio Education

5:00pm

Game Jam the Movie
12 Teams / 48 Hours / 1 Grand Prize... 

Over 60 indie developers competed in an intense 48 hour competition to create a complete game from scratch. The film follows their progress from the concept stage to completion and joins the winners in their prize trip toIndieCade where they pitched their final product. This new and independent documentary is a must see film for anyone interested in games and game development.

Game Jam The Movie is a compelling behind the scenes look at the world of independent gaming developers. Join us as we follow the lightning-fast video game development process over the course of a 2 day long "game jam" sponsored by tech moguls. The time crunch and challenges these aspiring game developers face while attempting to build a playable game under the wire, is motivated by their hope to win the grand prize...a VIP all expenses paid trip to the IndieCade International Festival of Independent Games, where they may have the opportunity to showcase their games and meet industry titans...

Moderators
avatar for Susan Gold

Susan Gold

Susan Gold (@goldfile) is the creator of the much loved Global Game Jam, the annual event that brings together game developers from around the world. Susan is working on launching GGJ NEXT, a game jam and curriculum for young creators. Susan's work fosters creativity, nurtures growth... Read More →

Speakers
avatar for Scott Conditt

Scott Conditt

Game Jam: The Movie Co-Director Scott Conditt enjoys combining his favorite mediums, film and gaming, through his creative partnership in CineForge Media. He enjoys structuring story, being a hands-on writer/producer and collaborative director, as well as adding polish to projects... Read More →
avatar for Andy Powers

Andy Powers

Andy Powers is a coach, coder, business builder, andentrepreneurial philanthropist.  Inspired by the presence of bigproblems and inevitability of simple solutions, he has spent hiscareer designing the future. Hes an avid basketball fan and at anearly age played at a very high level... Read More →
avatar for Ben Reichert

Ben Reichert

Game Jam: The Movie Producer Ben Reichert started off in the international public policy world and transitioned into the video game industry six years ago. Since then he's assisted with the launch of 14 video games, launched an incubator program through it company, Game CoLab, that... Read More →
avatar for John Wisniewski

John Wisniewski

Game Jam: The Movie Cast member: John Wisniewski, Terrasect Team, Game Loot-N-Scoot | After his military career, John decided to go for the dream of making video games. He met the Terrasect team while attending university. Together the team has been apart of several game jams and... Read More →


Friday October 6, 2017 5:00pm - 7:00pm
((ANNEX)) Democracy Forum Theater